Q. How early should I make my booking?
A. As soon as you are able to do so. Parking spaces can become quite limited, especially at busy times of the year!
Q. What will happen to my vehicle?
A. It is best to check the protocol for the individual Handling Agent you have decided to use at your chosen Airport.
Q. What is the latest that I can book my vehicle in?
A. The latest that parking can be booked varies from company to company but in general 12 to 48 hours before your departure date. This time frame has been set by us so we have sufficient time to contact the individual Handling Agent that you would like to use. If parking is needed at shorter notice you will need to contact us via email to check for availability.
Q. Can I cancel my booking?
A. Yes, you can cancel your booking providing it falls within the cancellation notice period, as set out in our Terms and Conditions Section 5 titled 'Cancellation Policy'.
Q. How do I pay?
A. We accept, Visa, Maestro, Masrtercard, Solo, Delta, PayPal.
Q. What do I do if I have a complaint?
A. In the rare event that you need to make a complaint, you need to make a written statement within seven days of your return to the UK and send it to YourKii. We will not accept any complaints received outside of this period. All relevant documents and receipts must be forwarded with your complaint.
Q. What happens if we are running late?
A. If you are running late, remember we are here to help, please call your designated Handling Agent on the number in your instructions and inform them of your predicament. They will be able to discuss your arrival details with you. If you do not call them and arrive after your booking in time, you may incur an additional charge or increase your dropping of time.
Q. What happens if my flight is delayed?
A. If you experience an unfortunate delay, you must inform your individual Handling Agent. This is particularly important if you have booked a service where a driver has to be in 'situ' to give your vehicle back. Remember, some services, may charge extra for late returns, so it is best to refer to the individual Terms and Conditions set out by your Handling Agent.
Q. What if I have a disability?
A. Most of our Handling Agents are more than happy to help with any disability requirements. Do not hesitate to contact us with any queries regarding this issue. We will forward your questions to the relevant Handling Agent at your chosen Airport to get the answers you require.
Q. What will happen once I have made a booking?
A. You will receive an email confirmation that you have made an online booking. The confirmation will contain details relevant to your booking, including arrival instructions etc.
Your confirmation will have an attachment, please make sure that you have printed off all pages, so that no critical information or instructions are missed!